Contact
Get in touch
Support is by message only — there is no phone queue. Sign in, send the form, and a person will read it.
Sign in to send a message
Support is for members, so that every enquiry comes with the account it belongs to and we can see your history when we reply.
Sign in or create an accountFaster routes for common things
- A dodgy or unsafe listing — use the "Report this listing" link on the listing itself. It reaches our moderation queue with the listing already attached, which is quicker than describing it here.
- Why a listing was rejected — the reason is shown on the listing itself and in My Ads, along with what to change before you resubmit.
- How something works — the FAQ covers listing review times, expiry and renewal, consumer rights when buying privately, and what is public on your profile.
- Road rules and battery standards — see the rules and battery safety reference.
- A privacy request or complaint — pick that topic in the form and we will respond within 30 days, as set out in our Privacy Policy.
What to expect
We are a small operation. Most enquiries are answered within 2 business days, and reports about unsafe or recalled products are actioned within 2 business days of us becoming aware of them. Complaints about unlawful content get a response within 7 days.